Government InformationWeek recently interviewed USPS Chief Information Officer and Senior Vice-President Ross Philo.
Philo's interview appears here, and he had some interesting things to say.
Most interesting was his comment on creating a more paperless internal structure. He said, "It's a change in behavior--providing information online to people more effectively, as well as changing processes that are fundamentally paper based."
He's not talking about mail, but our internal processes.
Do you see wasteful paper use in your operation? Give me your opinion here.