One customer complaint is that it isn't always easy to do business with us. We have to follow old rules and business practices that are often seen as hinderances by customers.
Our new Postmaster General, Pat Donahoe, has a stated goal of making it easier for our customers.
So, what are your ideas? How can we make it easier?
Take an informal poll of your friends and family or trusted customers and ask them for honest feedback. How can we be more approachable and customer-friendly?