|A diary with a letter postmarked 1923|
The reporter did some research and actually found the person who sent the diaries. She was clearning out some estate holdings of a relative.
The author of the dairies was a water pipe builder and he had scribed many measurements and detailed information regarding his work. She thought that the author's great-grandson, Roy Hertweck, who also does occasional plumbing work, would be interested in the dairies so she mailed them to him in Albuquerque .
The story ends well. Hernandez called Roy Hertweck, who was delighted that the diaries were found. Above and beyond. That's what we do!
| Claims and Inquiry Clerk Jose Hernandez with Customer, Roy Hertweck |
as he is reunited with his Great Grandfather’s diaries.
Great detective work! Once again, USPS comes through.
I love stories like this, that remind us of the way the Postal Service provides exceptional service all in a day's work. Can anyone imagine FedEx or UPS making the affirmative effort to locate the recipient of items found loose in transit?
I'd like to applaud Mr. Hernandez for his thoughtfulness. I also imagine that he's a caring person and probably has done this before. Keep up the good work. We postal employees are proud of you!!!
Now I would like to suggest to upper management to publicize this terrific human interest story and use it as a teaching tool on how important it is to use good packaging and addressing when mailing. As a window clerk I cannot tell you how often people bring in packages to mail that are not wrapped and/or taped sufficiently to get to the next town let alone across the country. And a lot of people get offended when I ask them to put their return address on the package or letter. Doesn't that just seem logical?
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