, two Postal employees have taken customer service to a new low level. That is, low like the bottom of the trash dumpster. Park City, UT
Their customer had inadvertently tossed an envelope in the trash at the Post Office, and then realized later he had trashed a vintage picture that could not be replaced. He really did not think that it could be found, and he was afraid he was going to have to write it off as a great loss.
But postal employees Betty Brandner and Trish Smith came to the rescue. After searching the recycle bin and coming up empty, they donned protective suits and jumped inside the trash dumpster.
The highly valued photo was only 2-1/2” X 2” and was placed inside a tyvek envelope, and then it was inside a Priority Flat Rate envelope. The operation was successful when the envelope turned up on the bottom of the dumpster.
These employees went way over the top, to get to the bottom of this customer service request.