The USPS Mover’s Guide — a free publication that helps customers relocating to new homes — is moving.
Mover’s Guide will soon no longer be readily available in Post Office lobbies. It will be available "on request only" and will be available from behind the counter only. Customers can still get a Mover’s Guide, but must ask a retail associate. Customers requesting a Mover’s Guide should be encouraged to submit change of address requests at usps.com.
The change begins this month in the Southeast Area. The schedule for other areas is:
May – Western
July – Southwest and Northeast
August – Great Lakes and Capital Metro
September – Eastern, Pacific and NY Metro
Why the switch? It’s to encourage customers to make change of address transactions at usps.com. — the most convenient, safe and secure way to change addresses. An online change of address also reduces processing time and improves address accuracy for USPS.
Three markets that tested placing Mover’s Guide behind the counter showed a 35 percent increase in the number of Internet change of address transactions.
What do you think about this move?