Kaizen is the Japanese word for continuous improvement. It means constantly looking for small ways to improve a business, implementing changes, testing the results, and then either adopting the change or moving on. The Postal Service is currently going through its own Kaizen. It’s looking for ways to improve the business process by implementing changes that can add up to big results.
Ideas for changes can come from any member of an organization. They can come from any craft, pay scale, or tour. They can occur while placing a letter in a mailbox, running automated equipment, or replacing a belt on a machine. Everyone can contribute to change, and it only takes one idea to help an organization in a big way.
Suggesting a new way to recycle at a facility, a better way to run mail on a machine, or a more efficient route for mail flow are just a few examples of how change can apply to almost any segment of the business. Ideas can occur at any time and any place. No suggestion of change is insignificant, and any idea has the potential to improve the business.
The next time an idea for positive change crosses your mind, tell someone about it here or here. It could be a ticket to the next opportunity for Kaizen.
What small improvement for the Postal Service would you like to see implemented?